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Notes from the operating floor

Observations, mechanisms, and mental models from two decades of ecommerce operations. Written for founders, CTOs, and heads of ecommerce. Not for beginners.

Field Notes

Short observations from live operations
17 Feb

Revenue can grow while profit collapses

2 min read
14 Feb

GA4 hides operational problems

2 min read
10 Feb

ROAS is the most dangerous ecommerce metric

2 min read
07 Feb

Most CRO wins are statistical noise

2 min read
03 Feb

Your conversion rate probably didn't drop

2 min read
25 Jan

Rankings no longer predict traffic

2 min read
22 Jan

AI answers are stealing your best customers

2 min read
18 Jan

Informational keywords stopped monetising

2 min read
15 Jan

Category pages now compete with aggregators

2 min read
08 Jan

Fast page speed does not mean fast experience

2 min read
05 Jan

Shopify apps are hidden latency

2 min read

Engineering

Deep technical mechanisms
12 Feb

Attribution systems vs commercial reality

8 min read
01 Feb

Why fast ecommerce sites still feel slow

7 min read
20 Jan

How AI search selects sources

9 min read

Systems

Mental models and frameworks
05 Feb

The Illusion of Measured Growth

10 min read
28 Jan

The website is no longer the primary interface

8 min read

Playbooks

Actionable operator frameworks
12 Jan

AI Search Visibility Audit Checklist

6 min read
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